My BuildMyCreditScore card is lost or stolen

If your card is lost or stolen, you must freeze it as soon as possible via your mobile app. You can also replace your card in the same section.

You may be charged a small fee of £5 for a replacement card, so it’s important that you keep your card safe.

Please then get in touch with our help team if you have any unrecognised transactions. You can contact us directly via email (help@buildmycreditscore.com) or via live-chat (available on our website Monday - Friday from 9.30am to 5.30pm).